Banking System Update

Updated as of : Jan 23, 2026

Better Banking Together:

Since our merger, Brunswick Credit Union has remained committed to transforming banking to better serve our members. We continue to refine both our digital and in‑branch experience so you can access your banking when and how it works best for you. 

As part of this ongoing work, we are updating our banking systems to deliver a more cohesive, consistent, and simplified experience across all Brunswick Credit Union locations. 

We have created this space to provide you with the information you need to ensure a smooth transition through the updates and answer any questions you have.  Please check back here regularly for updates.

What to expect?

Over the past few months, our team has been working hard behind the scenes to get ready. Our banking system updates will take place on the weekend of February 6-9, 2026.  

(1) During this time, there will be a temporary service interruption to online and mobile banking starting at 5pm on Friday, February 6, 2026. Service will resume by Monday, February 9. 

(2) To prepare for the updates, all of our branch locations and Member Experience (Mx) Centre will close at 4pm on Friday, February 6, and open again the morning of Monday, February 9.  

(3) There will be no impact to debit card services during the update weekend, you may continue transacting with your debit card and utilizing automated teller machines (ATMs). 

Contact Us

Frequently Asked Questions

    • The system updates will allow us to offer you seamless and consistent service across all of our branches.  

    • Our mobile app, and online banking will be updated to visually reflect our new logo and Brunswick Credit Union name; however, there is no change to the overall look and feel, functionality and user experience.  

    • Our in-branch banking system will be updated. We anticipate minimal disruption to in-branch services for members.  

    • We will be changing where you access your banking. You will need to update the bookmarks you use to access our website and your online banking. 

    • Our mobile app will be updated. Bayview division members who have not enabled autoupdates on their mobile device will need to accept the updates to the Mobile App when prompted. Advance Savings and Progressive division members will need to delete their existing apps and download the Brunswick CU Mobile App from the App store.

    To understand the full scope of impacts, we have outlined the impacts for members of each of our banking divisions below. 

  • We are updating our banking systems to provide a cohesive banking experience for our members across all Brunswick Credit Union locations. Following the changes you will be able to receive the same services at any Brunswick Credit Union branch. 

  • No, your Member ID/Group Member ID, Password and Account Number(s) will remain unchanged.

  • We will be communicating through various channels to make sure you have all the information you need as we update our systems. To stay informed: 

    • Bookmark this page and check back regularly 

    • Follow us on social media 

    • Subscribe to our emails 

    • Look for messages in online banking and in the mobile app 

     

    Our employees are always happy to help answer any questions you may have. Please reach out to your local branch with any questions you may have or contact our Member Experience Centre at 1-833-601-2728 or by email at info@brunswickcu.com

  • If we call you, we won’t ever ask for sensitive information like passwords or PIN. It’s very important for the security of your account to keep your information as up to date as possible and not to share access to your accounts or login information. 

    If you are ever in doubt, please email us directly at info@brunswickcu.com or call us at  1-833-601-2728. 

  • Yes! We value the trust our members have in us and are committed to providing safe and secure financial services and advice. We will continue to keep member data private and confidential. 

    • Report lost or stolen cards to 1-888-277-1043.  

    • Contact after hours support at 1-888-273-3488.  

    • Access your Collabria Credit Card account using, Cardwise Online (cardwiseonline.ca) or CardWise Mobile (available from your phone’s app store)  

  • We’re here to help answer any questions you may have. Please reach out to your local branch with any questions you may have or contact our Member Experience Centre at 1-833-601-2728 or by email at info@brunswickcu.com. You can also visit our website for more information. 

Have Questions? 

If you have and questions about our upcoming system updates, please contact us at 833-601-2728 or send us an email at info@brunswickcu.com.