Banking System Update

Updated as of : Feb 8, 2026

Banking Better Together:

Since our merger, Brunswick Credit Union has remained committed to transforming banking to better serve our members. We continue to refine both our digital and in‑branch experience so you can access your banking when and how it works best for you. 

As part of this ongoing work, we are updating our banking systems to deliver a more cohesive, consistent, and simplified experience across all Brunswick Credit Union locations. 

We have created this space to provide you with the information you need to ensure a smooth transition through the updates and answer any questions you have.

We are happy to share that our updates are now complete, and you can resume online and mobile banking! To understand the full scope of impacts, please review the resources we have created for members of each of our banking divisions below.

Frequently Asked Questions

    • The system updates will allow us to offer you seamless and consistent service across all of our branches.  

    • Our mobile app, and online banking will be updated to visually reflect our new logo and Brunswick Credit Union name; however, there is no change to the overall look and feel, functionality and user experience.  

    • Our in-branch banking system will be updated. We anticipate minimal disruption to in-branch services for members.  

    • We will be changing where you access your banking. You will need to update the bookmarks you use to access our website and your online banking. 

    • Our mobile app will be updated. Bayview division members who have not enabled autoupdates on their mobile device will need to accept the updates to the Mobile App when prompted. Advance Savings and Progressive division members will need to delete their existing apps and download the Brunswick CU Mobile App from the App store.

    To understand the full scope of impacts, we have outlined the impacts for members of each of our banking divisions below. 

  • We are updating our banking systems to provide a cohesive banking experience for our members across all Brunswick Credit Union locations. Following the changes you will be able to receive the same services at any Brunswick Credit Union branch. 

  • No, your Member ID/Group Member ID, Password and Account Number(s) will remain unchanged.

  • We will be communicating through various channels to make sure you have all the information you need as we update our systems. To stay informed: 

    • Bookmark this page and check back regularly 

    • Follow us on social media 

    • Subscribe to our emails 

    • Look for messages in online banking and in the mobile app 

     

    Our employees are always happy to help answer any questions you may have. Please reach out to your local branch with any questions you may have or contact our Member Experience Centre at 1-833-601-2728 or by email at info@brunswickcu.com

  • If we call you, we won’t ever ask for sensitive information like passwords or PIN. It’s very important for the security of your account to keep your information as up to date as possible and not to share access to your accounts or login information. 

    If you are ever in doubt, please email us directly at info@brunswickcu.com or call us at  1-833-601-2728. 

  • Yes! We value the trust our members have in us and are committed to providing safe and secure financial services and advice. We will continue to keep member data private and confidential. 

    • Report lost or stolen cards to 1-888-277-1043.  

    • Contact after hours support at 1-888-273-3488.  

    • Access your Collabria Credit Card account using, Cardwise Online (cardwiseonline.ca) or CardWise Mobile (available from your phone’s app store)  

  • We’re here to help answer any questions you may have. Please reach out to your local branch with any questions you may have or contact our Member Experience Centre at 1-833-601-2728 or by email at info@brunswickcu.com. You can also visit our website for more information. 

What you need to Know

    • What’s changed?

      • We have aligned our products and services to deliver a more cohesive, consistent, and simplified experience for members across all Brunswick Credit Union locations.  

      • Some of your online and mobile banking settings have been reset and will require your input upon login, including 2SV, Interac® e-Transfer profile and other personalized settings.  We have created a Member Information Sheet and Quick Start Guide to help you understand the full scope of the changes and the steps you should take following our system updates.

      • Mobile Banking: Please delete your existing Advance Savings or Progressive mobile app and download the Brunswick Credit Union app from the Apple or Android App Store.  Please note: The app may still appear as Bayview CU as we continue to update our branding. You can proceed with the download. 

      • Transaction History: Your account activity will be divided into transactions before and after the updates. You can view your eStatements in online banking or contact your branch if you need a copy of your transaction history. Please note: You will receive two statements for February to reflect transaction activity before and after our updates.  

    • Logging into banking for the first time

      Log in to online banking and the app with your Member ID and existing Personal Access Code (PAC/password). 

      • Please do not attempt to login more than two times. A third unsuccessful attempt will result in a 24-hour lock out. Please contact us for assistance if necessary. 

      • If you have a saved login profile you may need to remove the old profile first by choosing Manage Login Profiles, then delete. On the mobile app, you may need to delete and re-install the app to reset this feature. 

    • What’s next?

      • Work is underway to update our branding to visually reflect our unified Brunswick Credit Union. You will continue to see the Brunswick CU logo applied to our applications, physical spaces and other materials. 

      • We’re updating our website and give you a more seamless banking experience. This work has already started. As improvements roll out over the next few months, you may notice some visual or navigation changes to brunswickcu.com

    • FAQs for Advance Savings and Progressive Division Members

      • We have put together answers to members’ most frequently asked questions about our system updates. 

        Download here!

    • What’s changed?

      We are pleased to announce that we have completed system updates that have aligned our products and services to deliver a more cohesive, consistent, and simplified experience to members across all Brunswick Credit Union locations. Our Member Information Sheet will help you understand the full scope of our system updates.

    • What’s next?

      • Work is underway to update our branding to visually reflect our unified Brunswick Credit Union. You will continue to see the Brunswick CU logo applied to our applications, physical spaces and other materials. 

      • We’re updating our website and give you a more seamless banking experience. This work has already started. As improvements roll out over the next few months, you may notice some visual or navigation changes to brunswickcu.com. 

      • You can continue to use your existing Debit card until it expires, at which time you will be issued a new Brunswick Credit Union branded card. 

    • FAQs for Bayview Division Members

      Login to online and mobile banking using your existing Member ID/Group ID and password. You will not need to re-configure your settings, and you will still be able to access your transaction history. Any Autodeposits or fulfilled Requests for money should automatically deposit now that the system updates are complete. 

      If you use mobile banking, your app will update to visually reflect our Brunswick Credit Union logo. If you do not have automatic updates enabled on your mobile device, please accept the update when promoted.  Android users will see these changes as of February 8th; Apple users will be updated over the next few days

Have Questions? 

If you have and questions about our upcoming system updates, please contact us at 833-601-2728 or send us an email at info@brunswickcu.com.